Sunday, May 29, 2016

Data Buku Managing Service Quality Books

Data Buku Managing Service Quality Books

Author(s) Title Publisher Year
Latif Al-Hakim Challenges of Managing Information Quality in
Service Organizations 2006
9781599044200, 159904420X, 1599044218, 9781599044217,
9781599044224
Charles A. Cianfrani and John E. (Jack) West Cracking the Case
of ISO 9001:2008 for Service, Second Edition: A Simple Guide to
Implementing Quality Management in Service Organizations [Second ed.]
ASQ Quality Press 2009
978-0-87389-762-4, 0873897625
Evangelos Grigoroudis, Yannis Siskos (auth.) International
Series in Operations Research & Management Science 139 Springer US 2010
Customer Satisfaction Evaluation: Methods for Measuring and
Implementing Service Quality [1 ed.]
978-1-4419-1639-6, 978-1-4419-1640-2
Robert Kern (auth.) Lecture Notes in Business Information
Processing 192 Springer International Publishing 2014
Dynamic Quality Management for Cloud Labor Services: Methods
and Applications for Gaining Reliable Work Results with an On-Demand
Workforce [1 ed.]
978-3-319-09775-6, 978-3-319-09776-3
Jerzy Domżał, Robert Wójcik, Andrzej Jajszczyk (auth.) Computer
Communications and Networks Springer International Publishing 2015
Guide to Flow-Aware Networking: Quality-of-Service
Architectures and Techniques for Traffic Management [1 ed.]
978-3-319-24973-5, 978-3-319-24975-9
Gruska, Gregory F.; Kymal, Chad; Reid, Robert Dan Integrated
management systems : QMS, EMS, OHSMS, FSMS including aerospace, service,
semiconductor/electronics, automotive, and food : updated to the latest
standard changes including ISO 9001:2015, ISO14001:2015, and ISO
45001:2016 : includes guidance on integrating corporate responsibility
and sustainability American Society for Quality 2015
087389894X, 978-0-87389-894-2
Pattarasinee Bhattarakosol Premier Reference Source Information
Science Publishing 2010
Intelligent Quality of Service Technologies and Network
Management: Models for Enhancing Communication (Premier Reference
Source) [1 ed.]
1615207910, 9781615207916, 9781615207923
Christophe Pelletier, UNA Le management par la qualité dans les
services à la personne Dunod 2010
2100518348, 9782100518340
Błażej Lewcio (auth.) T-Labs Series in Telecommunication
Services Springer International Publishing 2014
Management of Speech and Video Telephony Quality in
Heterogeneous Wireless Networks [1 ed.]
978-3-319-02101-0, 978-3-319-02102-7
Harvey, Jean Managing service delivery processes : linking
strategy to operations [Pck ed.] ASQ Quality Press 2006
0-87389-675-0, 978-0-87389-675-7
Peter Massam Managing service level quality across wireless and
fixed networks [1st edition] Wiley 2003
9780470848487, 0470-84848-0
Peter Massam Managing Service Level Quality: Across Wireless and
Fixed Networks [1 ed.] Wiley 2002
0470848480, 9780470848487
Alison M. Dean and Ross L. Chapman (editors) Managing Service
Quality - Vol. 12 No. 6, 2002: Innovation and quality improvement in
service organisations
861767659
Anders Gustafsson, Bo Edvardsson Managing Service Quality An
International Journal, Volume 15 Number 2 2005
1845441044
Barbara Lewis and Ton van der Wiele Managing Service Quality,
Volume 12, Number 3, 2002
861766911
Khaled, M.d. Khan Managing Web Service Quality: Measuring
Outcomes and Effectiveness (Premier Reference Source) [1 ed.] 2008
1605660426, 9781605660424, 9781605660431
John McConnell, Eric Siegel Practical Service Level Management:
Delivering High-Quality Web-Based Services Cisco Press 2004
9781587050794, 158705079X
John McConnell, Eric Siegel Practical Service Level Management:
Delivering High-Quality Web-Based Services Cisco Press 2004
158705079X, 9781587050794
Claus-peter Praeg, Dieter Spath Premier Reference Source
Business Science Reference 2010
Quality Management for IT Services: Perspectives on Business
and Process Performance [1 ed.]
1616928891, 9781616928896
Sasan Adibi, Raj Jain, Shyam Parekh, Mostafa Tofighbakhsh Quality
of Service Architectures for Wireless Networks: Performance Metrics and
Management [1 ed.] IGI Global snippet 2010
1615206809, 9781615206803, 1615206817, 9781615206810
Paul Kunst, Jos Lemmink, Bernd Stauss (auth.), Paul Kunst, Jos
Lemmink, Bernd Stauss (eds.) Focus Dienstleistungsmarketing Deutscher
Universitätsverlag 1999
Service Quality and Management [1 ed.]
978-3-8244-6780-8, 978-3-322-90981-7
Patrick C. K. Hung, Patrick C. K. Hung Advances in Database
Research Adr Book Series Premier Reference Source Information Science
Reference 2009
Services and business computing solutions with XML:
applications for quality management and best processes
9781605663302, 1605663301, 9781605663319, 160566331X
Antony Oodan, Keith Ward, Catherine Savolaine, Mahmoud Daneshmand,
Peter Hoath Iee Telecommunications The Institution of Engineering
and Technology 2002
Telecommunications Quality of Service Management: From Legacy
to Emerging Services [[New ed.]
0852964242, 9780852964248
Michael Wedemeyer, Gerard Blokdijk, Ivanka Menken The ITIL V3
Service Management Awareness Pocket Guide - The ITIL V3 Pocket Toolbook:
A Quick Reference Guide to all the processes and activities for
Improving Quality and Speed Emereo Publishing 2008
1921573252, 9781921573255, 9781921644634
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