Thursday, November 12, 2015

Buku Customer Satisfaction Books

Buku Customer Satisfaction Books

ID    Author(s)    Title    Publisher    Year
1    Riyad Eid, Riyad Eid    Managing Customer Trust, Satisfaction, and Loyalty through Information Communication Technologies [1 ed.]    IGI Global    2013
        1466636319, 9781466636316       
2    Ronald G. Capelle    Optimizing Organization Design: A Proven Approach to Enhance Financial Performance, Customer Satisfaction and Employee Engagement    Jossey-Bass    2013
        1118763734, 9781118763735       
3    Evangelos Grigoroudis, Yannis Siskos (auth.)    International Series in Operations Research & Management Science 139     Springer US    2010
        Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality [1 ed.]       
        978-1-4419-1639-6, 978-1-4419-1640-2       
4    Shep Hyken    The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists    Wiley    2009
        0470404825, 9780470404829       
5    Jack B. ReVelle, Derek N. Margetts    Home Builder's Guide to Continuous Improvement: Schedule, Quality, Customer Satisfaction, Cost, and Safety [Spi ed.]    CRC Press    2009
        1420055070, 9781420055078, 9780750309721       
6    J. Mike Jacka, Paulette J. Keller    Business Process Mapping: Improving Customer Satisfaction, 2nd Edition [2 ed.]    Wiley    2009
        0470444584, 9780470444580, 9780470496039       
7    Jack B. ReVelle, Derek N. Margetts    Home Builder's Guide to Continuous Improvement: Schedule, Quality, Customer Satisfaction, Cost, and Safety [Spi ed.]        2009
        1420055070, 9781420055078       
8    J. Mike Jacka, Paulette J. Keller    Business Process Mapping: Improving Customer Satisfaction [2 ed.]    Wiley    2009
        0470444584, 9780470444580       
9    R. Eric Reidenbach    Listening to the Voice of the Market: How to Increase Market Share and Satisfy Current Customers    Productivity Press    2009
        1420093304, 9781420093308       
10    Thomas T. Hirata    Customer Satisfaction Planning: Ensuring Product Quality and Safety Within Your MRP ERP Systems [1 ed.]    Productivity Press    2008
        1420083813, 9781420083811, 9781420085006       
11    Andrew Griffiths    101 . . . Series     Allen & Unwin    2007
        101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones       
        1741750083, 9781741750089, 9781741760576       
12    Andrew Griffiths    101 . . . Series     Allen & Unwin    2007
        101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones       
        9781741750089, 1741750083       
13    Claes Fornell    The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference [1 ed.]    Palgrave Macmillan    2007
        1403981973       
14    Huseyin Gungor    Emotional Satisfaction of Customer Contacts (UvA Dissertations)        2007
        9056294660, 9789056294663, 9789048504732       
15    Claes Fornell    The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference [First Edition]    Palgrave Macmillan    2007
        1403981973, 9781403981974       
16    Paul Szwarc    Researching Customer Satisfaction & Loyalty: How to Find Out What People Really Think (Market Research in Practice)        2005
        0749443367, 9780749443368, 9781423728566       
17    Nigel Hill    Customer Satisfaction Measurement for ISO 9000: 2000 [1st ed.]        2002
        0750655135, 9780750655132, 9780080503554       
18    Nigel Hill    Customer Satisfaction Measurement for ISO 9000: 2000 [1st ed.]        2002
        0750655135, 9780750655132, 9780080503554       
19    Thorsten Hennig-Thurau, Ursula Hansen (auth.), Dr. Thorsten Hennig-Thurau, Prof. Dr. Ursula Hansen (eds.)    Relationship Marketing: Gaining Competitive Advantage Through Customer Satisfaction and Customer Retention [1 ed.]    Springer-Verlag Berlin Heidelberg    2000
        978-3-642-08622-9, 978-3-662-09745-8       
20    Regis McKenna    Real Time: Preparing for the Age of the Never Satisfied Customer [First Printing ed.]    Harvard Business Press    1999
        0875849342, 9780875849348       
21    Michael D. Johnson, Andreas Herrmann (auth.), Michael D. Johnson, Andreas Herrmann, Frank Huber Ph.D., Anders Gustafsson (eds.)    Customer Retention in the Automotive Industry: Quality, Satisfaction and Loyalty [1 ed.]    Gabler Verlag    1997
        978-3-322-84511-5, 978-3-322-84509-2       
22    Transit Cooperative Research Program, National Research Council . U.S. Transportation Research Board    A Handbook for Measuring Customer Satisfaction and Service Quality (TCRP report)       
        9780309063234, 030906323X       
2    Dr. Monika J. A. Schröder (auth.)    Food Quality and Consumer Value: Delivering Food that Satisfies [1 ed.]    Springer-Verlag Berlin Heidelberg    2003
        978-3-642-07870-5, 978-3-662-07283-7       
3    Richard L. Oliver    Satisfaction: A Behavioral Perspective on the Consumer [2 ed.]    Routledge    2010
        0765617706, 9780765617705       
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